Operations, Administration and HR Manager-Vacancy

The Hashemite Kingdom of Jordan

Innovative Startups & SMEs Fund


” Operations, Administration and HR Manager”

Position: Operations, Administration and HR Manager

Location: Amman – Jordan

Reports to: Chief Executive Officer

Type of contract: Annual

Period of contract: 1 Year

Reference No: JO-JLGC-260687-CS-INDV

The Innovative Startups and SMEs Support Fund (ISSF) aims to mobilize and increase early stage equity finance for innovative small and medium size enterprises (SMEs) in Jordan. ISSF puts into practice the first recommendation of the Jordanian Economic Policy Council to set up a fund to facilitate financing for innovative startups and SMEs in an effort to increase the level of startups with high-growth potential. The fund was established and is to be managed based on best international investment practices.
The ISSF is designed to mobilize Jordanian capital to support Jordanian innovative companies through equity investments. ISSF accomplishes this by matching the equity investments of lead investors in innovative start-ups and SMEs. This effectively de-risks seed, early stage and venture capital investments by freeing up capital to diversify investment risks.
Additionally, the ISSF supports the creation of investment funds through investment in existing or new funds. ISSF hopes to impose a professional discipline on fund managers (existing and new) enabling them to better serve the start-up and SME domain.
Finally, the ISSF has funds allocated for the support of the ecosystem, to enable the increased creation and support of innovative start-ups and SMEs. ISSF support targets existing service providers, incubators, accelerators seeking to support SMEs, entrepreneurship and the innovation space. The ISSF is created as a special purpose vehicle with contributions from the Central Bank of Jordan and the World Bank bringing the total working capital of the ISSF to US$98 million.
The ISSF’s initial investment strategy will be to use a combination of direct investments in SMEs alongside private investment funds seeking to leverage financing on specific deals, and indirect investment in SMEs through funds.


A great opportunity for an experienced professional to take on a leadership role to oversee the Operations, Administration and all HR functions at the ISSF. The role aims to achieve an overall operational effectiveness through continuous process and procedure improvements, interdepartmental coordination and innovative usage of technology tools & systems.

The post will lead and manage the design, development, execution and ongoing improvement of operations, departmental functions, administration of institutional operations and HR functions as well as supervise the administrative staff within the ISSF.

– Design, develop, document and maintain all departmental policies and procedures.
– Oversee all operational activities and promote continuous improvement.
– Monitor and report on the adherence to internal policies and legal standards.
– Provide guidance and interpretation on policies and procedures to staff.
– Provide and maintain integrity and security of all departmental data.
– Share knowledge of industry and local trends, establish ongoing analytical and reporting requirement to drive facts/data-based decision making, and recommendations to management team for continuous improvement of ISSF’s policies, procedures and practices.
– Facilitate and oversee IT integration off all ISSF departments directly or through outsourcing.
– Develop and implement robust is security for all ISSF data using the cloud and/or other effective technology.
– Facilitate the management of IT operations and technology services either directly or through third-party entities.
– Facilitate the selection and management of third-party subcontractors (procurement function).
– Anticipate and resolve litigation risks and act as point of contact with legal entities pertaining employees and organization related matters.
– Manage staff training/development program.
– Oversee all administrative activities and promote continuous improvement.
– Lead, deploy and monitor the ISSF’s HR operations strategy and objectives.
– Develop and document job descriptions, authorities and responsibilities for the purpose of achieving the defined objectives through implementation of the selected strategies and procedures.
– Develop with the general manager a salary scale and benefits package in-line with the market and commensurate with the individual job descriptions.
– Oversee all HR activities and promote continuous improvement.
– Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety, etc.
– Lead, negotiate, administer and manage the delivery and support of benefits programs.
– Ensure qualified applicants are recruited and hired for all positions.
– Assist directors and managers with the complete employment cycle for employee attraction to exit; prepare TORs, provide initial screening of candidate, co-interview, provide needed exams/assessments, post and manage ads on various platforms, coordinate orientation and training of employees, leaves of absence, onboarding and off-boarding, etc.
– Deal with grievances and violations invoking disciplinary action when required.

– Lead the establishment and ongoing administration of a proven Human Resources Information Systems; manage the specification and implementation of dashboards, reports, policies and procedures, and capture and monitor HR operational metrics for internal and external analytics and reporting.
– Lead and coordinate with ISSF’s employees and management including payroll, finance, compliance, etc.
– Maintain a thorough understanding of HR and employment regulations, sectors and industry trends and practices, applicable laws and employment legislation related to all organization and personnel matters.
– Ensure that appropriate standards of conduct are established and complied with Set, report, manage and monitor HR operations’ budgets and report internally and externally with partner entities when required.


– Strong Arabic language documentation and writing skills .
– Strong organizational and communication skills.
– At least 12 years of experience in the related field.
– Procurement experience.
– Fluent in both Arabic & English.
– Strong organizational and communication skills.
– Practical and demonstrated experience in operations development and implementation (design, implementation and monitoring of work flows, processes and procedures).
– Strong background in compliance and internal auditing systems and processes.
– Strong working experience in administration and administrative affairs.
– Working knowledge of human resource functions and processes with a familiarity in the use and application of HR systems and technologies.
– Strong and solid project management, organization, communication, interpersonal, collaboration, and relationship skills with proven abilities to build business cases, present cost/benefit analysis, and present the appropriate strategies.
– Good knowledge of the Jordanian labor laws, social security laws, tax laws, and best practices.
– Ability to assess situations to determine the importance, urgency and risks; make clear recommendations which are timely and in the best interest of the ISSF.
– Experience of working in a multicultural team and proven ability to build relationships with project partners.
– Personal qualities of integrity, credibility, and commitment to ISSF mission.
– International and regional experience is a plus.

1. Graduate Degree in Finance or Business Administration or equivalent.
2. University degree combined with specialized experience in similar organization/s may be considered in lieu of an MBA/Master Degree.

Interested candidates may send their CV to Jobs@issfjo.com by End of 06/11/2021 and mention job title in mail subject “Position”. Short listed candidates will be contacted.