The ISSF is committed to maintaining a strong relationship with our partners and beneficiaries, and providing them with superior services. The ISSF Grievance Redress Mechanism adheres to the World Bank Group’s Environmental and Social Management Framework. If you have any complaints that you wish to submit to the ISSF’s management, please submit below or contact us directly via the following email address: Complaints@issfjo.com.
For more information on our Grievance Redress Mechanism (GRM), please click here.
*Please note that the processing of the complaint may take up to 30 working days.